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Just Heard From Your Regulator? Start Here
A short guide to the first 48 hours after a letter, notice or call from an Ontario regulator, with links to the right guide for your situation.
Your First Five Steps
- Identify the notice. Is it a complaint, an investigation, a Notice of Proposal, an interim order, or a hearing notice? Each has its own rules.
- Find the deadline. Write down when and how you received it. Many deadlines run from service, and some are as short as 15 days. Check the Deadline Quick Reference.
- Preserve your records. Keep every document, message and file relevant to the matter. Do not alter or delete anything.
- Hold your response. Be courteous, but avoid giving a substantive statement before you understand the process.
- Get advice. Call 647-894-3333 for a free consultation.
Which Notice Did You Get?
- A complaint or investigation letter
- A Notice of Proposal about my licence or registration
- An interim order or immediate suspension
- A notice of hearing or referral to discipline
- A penalty, fine or decision
- A decision I want reviewed or appealed
- Criminal charges, a lawsuit or an employment issue as well
Find Your Regulator
Every regulator has its own statute and procedures. Browse all 37 industry guides to find yours.