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Frequently Asked Questions
Short answers to the questions people ask most about Ontario regulatory proceedings, with links to the full guides.
Questions
I just received a letter from my regulator. What should I do first?
Read it closely for the type of notice and any deadline, note the date and method you received it, and gather the documents it mentions. Then get advice before you respond. Our Start Here page walks through the first steps.
How long do I have to respond?
It depends on the regulator and the type of notice. Complaint responses and hearing requests often have deadlines of 15 to 30 days. See the Deadline Quick Reference.
Is a complaint the same as a finding of misconduct?
No. A complaint starts a screening process. Many complaints close with no action or with advice. A finding of misconduct can only be made after a hearing or an agreed resolution.
Will a complaint appear on the public register?
Generally not on its own. Outcomes such as cautions, conditions, referrals to discipline and discipline results often do. See What Appears on the Public Register.
Can my licence be suspended before a hearing?
Yes, in some cases. Many regulators can make interim or temporary orders to protect the public. See Interim Orders and Suspensions.
What is a Notice of Proposal?
A formal notice that a Registrar intends to refuse, suspend, revoke or attach conditions to a licence. It usually comes with a short deadline to request a hearing. See Notices of Proposal.
Should I call the investigator before I get advice?
You should be courteous and responsive, but what you say can become evidence. It is usually wise to get advice before giving a substantive statement.
Can I appeal a regulator’s decision?
Often, but the route and deadline depend on the statute. It may be a review board, a tribunal, an internal appeal committee or the Divisional Court. See Reviews and Appeals.
What if I also face criminal charges?
Many professionals must report charges to their regulator, and the regulatory case may proceed separately. See Parallel Proceedings.
Are the guides on this site legal advice?
No. They are general legal information about Ontario law and regulator procedures. Read the Legal Disclaimer and get advice about your specific situation.
How do I know the information is current?
Every guide lists its sources and the date they were checked. See our Editorial Policy and Sources and Citations.
Is a consultation really free?
Yes. A free 30-minute consultation is available by calling 647-894-3333 or through the contact page.