Key Takeaways
- Expert or peer opinions are common in standard-of-care complaints.
- You should usually see and be able to respond to the opinion before a decision.
- Check the expert’s field, assumptions and the records they reviewed.
- Your response can include your own supporting opinion.
Why Regulators Use Experts
Committees often include members of the profession, but complex clinical or technical questions may need an independent opinion. CCO, for example, lists “What is a Peer/Expert Opinion?” among the questions it answers for members facing complaints.
Testing an Opinion
- Is the expert in the same field and practice setting?
- Did they review the full record, including audit trails and later notes?
- Did they apply the standard in effect at the time, not today’s?
- Are factual assumptions accurate?
Responding
Respond point by point, referencing the records and any standards or guidelines that applied at the time. In significant matters, consider obtaining your own expert opinion.
Frequently Asked Questions
Will I see the expert’s report?
Practices vary, but it is common for the professional to receive the investigation results and an opportunity to respond. Ask the regulator.
Does the panel have to follow the expert?
No. The committee weighs all of the information, including your response.
Sources
Statutory references are to the provisions listed below, as consolidated on e-Laws when this page was prepared.
- CCO, “Responding to a Complaint” — Checked November 10, 2026.
- Health Professions Procedural Code (RHPA, Sched. 2), s. 26 — Checked November 10, 2026.